Politique d’expédition

Here is the English translation for your Shipping Policy page:

SHIPPING POLICY

In effect as of 07/09/2026

1. PROCESSING AND HANDLING TIMES

Order Processing: All in-stock orders are packed and dispatched within 2 to 4 business days (excluding weekends and public holidays).
Shipping Notification: As soon as your order is packaged and handed over to the carrier, you will automatically receive a confirmation email containing your tracking number.

2. ESTIMATED SHIPPING RATES AND DELIVERY TIMES

Shipping costs are calculated automatically at checkout based on parcel weight and destination.

Metropolitan France:
- Tracked Standard Shipping (La Poste / Colissimo / Tracked Letter): 2 to 4 business days after dispatch.
- Free shipping in France on orders over €80.
European Union & United Kingdom:
- Tracked International Shipping (Delivengo / Colissimo Europe): 3 to 7 business days after dispatch.
Rest of the World (International):
- Tracked International Shipping: 5 to 12 business days depending on destination.

3. ORDER TRACKING

Every shipment includes a tracking number. You can track your parcel's journey at any time by clicking directly on the link provided in your shipping confirmation email.

4. CUSTOMS DUTIES AND IMPORT TAXES (NON-EU)

For orders shipped outside the European Union (including the United Kingdom, depending on order values):

Any customs duties or import taxes levied upon arrival in the destination country are the sole responsibility of the buyer.
We have no control over these fees, which are determined by local customs authorities.

5. DELIVERY ISSUES AND INCORRECT ADDRESSES

Incomplete or Incorrect Address: Please double-check your shipping address carefully during checkout. If a package is returned to us due to an inaccurate address provided by the Customer, re-shipping costs will be charged to the buyer.
Lost or Damaged Parcel: If your tracking status displays "Delivered" but you have not received your package, or if it arrives damaged, please contact us within 48 hours of receipt at merch@bothsxdes.com with your order number and photos of the damaged box so we can open an investigation with the carrier.